If your doctor only glanced at your chart before telling you that you have cancer and that you need surgery, you'd likely get a second opinion. If your surgeon greeted you on the morning of surgery and told you that he was awake the night before answering emails from the hospital's chief of staff, you'd likely jump off the table and run. Yet, in the name of customer service, we expect lawyers, accountants and other professionals to respond quickly to emails and be available 24/7. We have forgotten the value of a thoughtful response and well-rested professionals.